+44 20 7118 1908 [email protected]
+44 20 7118 1908 [email protected]

FAQ

What is the capacity of the boat?

We cater for up to 205 guests.

Can you hold my date?

We can pencil you in on your date of choice however guaranteed reservations are only made once you have paid a deposit against your date. Bookings are made at a first come first serve basis.

Do I need to pay a deposit for my booking?

In order to keep your booking, we require a £300 deposit. This is to be paid upon booking and ensures you have secured your chosen date and time. Without deposit payment you will risk losing your slot.

What if the date I want is already booked?

We offer Morning, Afternoon and Evening slots. We will always do our very best to accommodate where possible to ensure you are able to book your chosen date and go ahead with your event. Alternatively, we can provide other bookable dates and work with you to find the best solution. To avoid disappointment please make booking enquiries well in advance and pay deposit upon booking.

What if I want to add guests or make changes to my booking?

We are more than happy to accommodate more guests if you require here’s just a few things to keep in mind:

  • One member of security per 50 guests, or less, is essential. We provide security which are £130 each (+VAT) up to 4 hours. Each additional hour will be £50 per security (+VAT). 
  • Some packages i.e., catering, are calculated per person. Any additional will be billable which means your quote will be subject to change
  • Any changes will need to be confirmed 2 weeks in advance for us to make the appropriate changes to your booking and ensure all guest are catered for.

 

We are aware exact numbers are difficult therefore we will always work with you to the best of our ability to cater to any changes you may need.

What is your Cancellation Policy?

Cancellations are to be made 3 weeks in advance in order to receive a full refund. Cancellations made after 3 weeks will result in a deduction of deposit. Tickets are non-refundable. If you would like to move your reservation, please reach out to our team who will do their best to accommodate you and change your booking to a date you are happy with. Reschedules made within 3 weeks of your original date may incur an admin fee or loss of deposit.

Do I need Security?

One member of security per 50 guests, or less, is essential. If you are unsure on an exact number of guests, an estimation rounding to a multiple of 50 will allow for a more accurate quote. Due to health and safety requirements security is essential no matter the size of party.

Can I have an Open Bar?

We can either provide an open bar with a pre-paid chosen budget alternatively you can have a full open bar with a bill payable at the end of the charter, the latter will not be included in your quote. Please ask for our drinks price list for full visibility of our packages and offers.

What piers can I choose from?

You can choose from the list of piers below for your convenience.

Millbank Millennium Pier, Westminster Millennium Pier, Festival Pier, Blackfriars Pier, Bankside Pier, Greenwich Pier, Kew Pier, Putney Pier, Chelsea Pier, Cadogan Pier, Tower Millennium Pier, North Greenwich Pier, Trinity Buoy Wharf Pier

Embark and disembark locations can be different. If you would like help with finding the nearest pier to you our bookings team will be happy to help.

Is the boat wheelchair accessible?

Please contact us if you have a guest/s who need accessibility and we will try are best to accommodate you.

What if the weather is terrible?

Majority of weather conditions are safe to be on the water and we will ensure your booking goes ahead if we can guarantee a safe journey. Fog is generally the only need for cancellation and this is a rare occurrence.

I’m a smoker – where can I have a cigarette?

We’re still under land-laws when we’re out on the river, so it’s strictly no smoking inside. Smoking in open air space on the sundeck is permitted. (In short, you will be able to smoke)

Can I cater my own event?

You are not permitted to bring any drinks on board. However, food and/or caterers are more than welcome to be brought on board. Please speak to a member of our booking team for our guidelines on self-catering.

Can we decorate the boat?

We welcome decorating the boat to make your event more special. Please discuss this with the booking team in advance so we can accommodate the time you will need to set up. Decorating the boat before your event will be organised at Millbank Pier.

SPEAK TO US NOW!

Call us at 020 7118 1908  phones

Free Quote

X